App Terms of Use

Who we are and what this agreement does

We, Dropalo UK Limited (whose registered office is at 71–75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ) licence you to use:

• The Dropalo web application and/or mobile application, the services, content, and data supplied within the application, and any updates or supplements to it that we make available to you (“App”)
• The related online or electronic documentation (“Documentation”)

as permitted in these terms.

Your privacy

We only use any personal data we collect through your use of the App in the ways set out in our Privacy Policy.

Third-party app store terms also apply

The ways in which you can use the App and Documentation may also be controlled by the rules and policies of the third-party app store where you downloaded the App. In this case that app store’s rules and policies will apply instead of these terms where there are differences between the two.

Minimum requirements for the App

Support and how to tell us about problems

If you want to learn more about the App or have any problems using it, please visit our support resources on the Dropalo website.

If you think the App is faulty or misdescribed, or wish to contact us for any other reason, please email our customer service team at support@dropalo.uk.

If we have to contact you, we will do so by email or SMS using the contact details you have provided to us.

Account creation

In order to use the App or certain features of the App, you must register for an account within the App and provide certain information as prompted by the account registration form. You agree that:

• All required registration information you submit is current, complete, truthful and accurate
• You will maintain the accuracy of such information

You may delete your account at any time, for any reason, by sending an email to support@dropalo.uk and telling us, with sufficient detail, that you wish to delete your account. Please note that we may suspend or disable your account if you break these terms.

How you may use the App

In return for your agreeing to comply with these terms you may:

• Download and/or access the App on personal devices that comply with the minimum requirements, and use and display the App on such devices for your personal purposes only
• Use any Documentation to support your permitted use of the App
• Make a single copy of the App and Documentation for back-up purposes
• Receive and use any free supplementary software code or update of the App incorporating patches and corrections of errors as we may provide to you

Age requirement

You must be 18 or over to accept these terms and use the App.

You may not transfer the App to someone else

We are giving you personally the right to use the App as set out above. You may not transfer the App to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 30 days’ notice of any change by sending you an email with details of the change or notifying you when you next start or use the App. If you do not accept the notified changes you may not be permitted to continue to use the App.

Updates and changes to the App

From time to time we may automatically update and/or change the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues.

If you choose not to install updates or opt out of automatic updates, you may not be able to continue using the App. The App will always match the description provided to you when you downloaded it.

We may collect technical data about your device

By using the App or any of its features, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any services to you.

We may collect location data (but you can turn location services off)

The App will make use of location data collected or sent from your devices. You can turn off this location functionality at any time by turning off the location services settings for the App on the device.

If you use this location functionality, you consent to us and our affiliates’, third party suppliers’, and licensees’ transmission, collection, retention, maintenance, processing, and use of your location data and queries to provide and improve location-based products and services.

Artificial intelligence and machine learning

You agree that we, the App, and the products and services within the App, may use artificial intelligence and/or machine learning models and technologies to provide certain functionality and features, including to give you a personalised experience, tools and content that are likely to be most useful to you, and to improve our products and services.

You also agree that we may use anonymised versions of data provided by you within the App to:

• Train the artificial intelligence and machine learning models and technologies we use to provide the App and the products and services within the App
• Improve our products and services

You agree that such anonymised data may be retained and used by us for the purposes mentioned above after you stop using the App.

We are not responsible for other websites you link to

The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites.

Licence restrictions

You agree that you will not:

• Rent, lease, sub-licence, loan, provide, or otherwise make available the App in any form, in whole or in part, to any person without prior written consent from us
• Copy the App or Documentation, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security
• Translate, merge, adapt, vary, alter or modify, the whole or any part of the App or Documentation, nor permit the App to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms
• Disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App, nor attempt to do any such things, except to the extent permitted by sections 50B and 296A of the Copyright, Designs and Patents Act 1988
• Comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App

Acceptable use restrictions

You must not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms. Specifically, you must not:

• Infringe our intellectual property rights or those of any third party
• Transmit any material that is defamatory, offensive, hateful, threatening, racist, sexist, discriminatory, or otherwise objectionable
• Spam, solicit money from, or defraud anyone else (including other users)
• Impersonate any person or entity
• Post any images of another person without their permission
• Bully, stalk, intimidate, assault, harass, mistreat, or defame any person
• Use the App for any activity that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual
• Solicit passwords or personal identifying information from other users for commercial or unlawful purposes
• Disseminate another person’s personal information without their permission
• Use another App user’s account, share an account, or maintain more than one account within the App
• Use the App in a way that could damage, disable, overburden, impair or compromise our systems or security
• Collect or harvest any information or data from the App or our systems

We may end your rights to use the App, or suspend or disable your account, at any time by contacting you if you have broken these acceptable use restrictions. If what you have done can be put right we will give you a reasonable opportunity to do so. You must not create another account if we have already suspended or disabled your account, unless you have our permission to do so.

Intellectual property rights

All intellectual property rights in the App and the Documentation throughout the world belong to us (or our licensors) and the rights in the App are licensed (not sold) to you. You have no intellectual property rights in, or to, the App or the Documentation other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

We may end your rights to use the App

We may end your rights to use the App, or suspend or disable your account, at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App:

• You must stop all activities authorised by these terms, including your use of the App
• You must delete or remove the App from all devices in your possession and confirm to us that you have done this
• We may remotely access your devices and remove the App from them and cease providing you with access to the App

Governing law

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.

You can submit a complaint to Ombudsman Services Communications through their website at ombudsman-services.org. Ombudsman Services Communications will not charge you for making a complaint. If you are not satisfied with the outcome you can still go to court.

For any questions about these terms, please contact us at support@dropalo.uk.