APP TERMS OF USE
PLEASE READ THESE TERMS CAREFULLY
BY USING THE APP YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS DO NOT USE THE APP.
Who we are and what this agreement does
We Dropalo UK Limited (whose registered office is at 71 – 75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ) license you to use:
Dropalo web application and / or mobile application, the services, content, and data supplied within the application, and any updates or supplements to it that we make available to you (App).
The related online or electronic documentation (Documentation).
as permitted in these terms.
Your privacy
We only use any personal data we collect through your use of the App in the ways set out in our privacy policy at https:/privacy-policy/.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
Third party app store terms also apply
The ways in which you can use the App and Documentation may also be controlled by the rules and policies of the third-party app store where you downloaded the App. In this case that app store’s rules and policies will apply instead of these terms where there are differences between the two.
Minimum requirements for the App
This App requires that the device on which it is installed has the following minimum requirements:
Supported operating systems
- iOS 13.0* or later:
- Send and receive video using front or rear camera
- iPhone 4 or later, iPad Pro, iPad Mini, iPad 2 or later, iPod touch 4th Generation, iPhone 3GS (no front facing camera)
iPadOS 13 or later
- Android 5.0x or later
Supported browsers for web-app
iOS/iPadOS: Safari 15+, Chrome
Android: Chrome, firefox (requires cookies and access)
Support for the App and how to tell us about problems
Support. If you want to learn more about the App or have any problems using it please take a look at our support resources at Dropalo Website.
Contacting us (including with complaints). If you think the App is faulty or misdescribed or wish to contact us for any other reason please email our customer service team at support@dropalo.uk
How we will communicate with you. If we have to contact you we will do so by email or by SMS, using the contact details you have provided to us.
Account creation
In order to use the App / certain features of the App, you must register for an account within the App and provide certain information about yourself as prompted by the account registration form. You agree that: (a) all required registration information you submit is current, complete, truthful and accurate; and (b) you will maintain the accuracy of such information. You may delete your account at any time, for any reason, by sending an email to us at support@dropalo.uk and telling us, with sufficient detail, that you wish to delete your account with us. Please note that we may suspend or disable your account if you break these terms (see below).
How you may use the App, including how many devices you may use it on
In return for your agreeing to comply with these terms you may:
download and / or access the App on your personal devices that comply with the minimum requirements specified above, and view, use and display the App on such devices for your personal purposes only.
use any Documentation to support your permitted use of the App.
provided you comply with the licence restrictions specified below, make a single copy of the App and the Documentation for back-up purposes; and
receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.
You must be 18 to accept these terms and buy the app
You must be 18 or over to accept these terms and buy the App.
You may not transfer the App to someone else
We are giving you personally the right to use the App as set out above. You may not transfer the App to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.
Changes to these terms
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.
We will give you at least 30 days’ notice of any change to these terms by sending you an email with details of the change or notifying you of a change when you next start or use the App. If you do not accept the notified changes you may not be permitted to continue to use the App.
Update and changes to the App
From time to time we may automatically update and / or change the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.
The App will always match the description of it provided to you when you downloaded and installed it.
If someone else owns the device you are using
If you download the App onto any device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the device.
We may collect technical data about your device
By using the App or any of its features, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any services to you.
We may collect location data (but you can turn location services off)
The App will make use of location data collected or sent from your devices. You can turn off this location functionality at any time by turning off the location services settings for the App on the device. If you use this location functionality, you consent to us and our affiliates’, third party suppliers’, and licensees’ transmission, collection, retention, maintenance, processing, and use of your location data and queries to provide and improve location-based products and services.
If you stop the App collecting such data (by turning off the location services settings, or otherwise) please be aware that App and / or its features may not function, operate, and / or perform as it was designed to.
Artificial intelligence and machine learning
You agree that we, the App, and the products and services within the App, may use artificial intelligence and / or machine learning models and technologies to provide you with certain functionality and features e.g. to give you a personalised experience, to give you tools and content that are likely to be most useful to you, and improve our products and services.
You also agree that we may use anonymised versions of the data provided by you within the App, and / or anonymised versions of the data collected or created by us from your use of the App, to:
train the artificial intelligence and machine learning models and technologies that we use to provide the App and the products and services within the App; and
improve our products and services.
You agree that such anonymised data may be retained and used by us for the purposes mentioned above after you stop using the App.
Please see our privacy policy (at https:/privacy-policy/) for information of how we use the personal data we collect through your use of the App.
We are not responsible for other websites you link to
The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
Licence restrictions
You agree that you will:
not rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;
not copy the App or Documentation, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the App or Documentation nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
is not used to create any software that is substantially similar in its expression to the App;
is kept secure; and
is used only for the Permitted Objective;
comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.
Acceptable use restrictions
You must:
not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App or any operating system;
not infringe our intellectual property rights or those of any third party in relation to your use of the App, including by the submission of any material;
not transmit any material that is defamatory, offensive, hateful, threatening, racist, sexist, discriminatory, or otherwise objectionable in relation to your use of the App;
not use the App:
to spam, solicit money from, or defraud anyone else (including other users of the App);
to impersonate any person or entity;
to post any images of another person without his or her permission;
to bully, stalk, intimidate, assault, harass, mistreat, or defame any person;
for any activity or use that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual;
to solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes, from other users of the App;
to disseminate another person’s personal information without his or her permission; or
to use another App user’s account, share an account with another App user, or maintain more than one account within the App;
not use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users of the App; and
not collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers connecting to the App.
We may end your rights to use the App, or suspend or disable your account within the App, at any time by contacting you if you have broken these acceptable use restrictions. If what you have done can be put right we will give you a reasonable opportunity to do so. You must not create another account within the App if we have already suspended or disabled your account, unless you have our permission to do so.
Intellectual property rights
All intellectual property rights in the App and the Documentation throughout the world belong to us (or our licensors) and the rights in the App are licensed (not sold) to you. You have no intellectual property rights in, or to, the App or the Documentation other than the right to use them in accordance with these terms.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Limitations to the App. The App is provided for general information purposes only. The App does not offer, and should not be interpreted as offering, any advice on which you or others should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App. Although we make reasonable efforts to update the information provided within the App, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.
Check that the App is suitable for you. The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App (as described on the applicable third party app store site and in the Documentation) meet your requirements.
We are not responsible for events outside our control. If our provision of the App or support for the App is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
We may end your rights to use the App if you break these terms
We may end your rights to use the App, or suspend or disable your account within the App, at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.
If we end your rights to use the App:
You must stop all activities authorised by these terms, including your use of the App.
You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
We may remotely access your devices and remove the App from them and cease providing you with access to the App.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms.
You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
No rights for third parties
These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms.
If a court finds part of these terms illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing these terms, we can still enforce it later
Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to the terms and where you may bring legal proceedings
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Ombudsman Services Communications
through their website at http://www.ombudsman-services.org/communications.html. Ombudsman Services Communications
will not charge you for making a complaint. If you are not satisfied with the outcome you can still go to court.